Triad Consulting Group builds individual and organizational capacity to manage difficult conversations™ and critical relationships — whether with colleagues, clients, customers, suppliers or partners. Typical engagements include training executive teams to make smart decisions when emotions run high and constituents are divided; helping managers from different functions collaborate openly and efficiently; and teaching colleagues – even in a “nice culture” – to give supportive, timely, and clear feedback or bad news.

Triad was founded by members of the Harvard Negotiation Project, the pioneering negotiation think tank at Harvard Law School. Triad’s work is based on 20+ years of research, teaching, consulting for corporate and public clients, and keeping our eye on the simple question, “What works?”. We have developed a framework and approach for engaging in Difficult Conversations ™ more effectively. The approach carries a powerful punch; it has already helped countless businesses, families, organizations and communities. With Thanks for the Feedback and a focus on helping people receive feedback well, Triad has developed expertise in making performance management less painful and more fruitful. Triad Consulting Group is one of only two official vendors of Difficult Conversations courses and coaching worldwide, and the only official vendor of Thanks for the Feedback training. Triad was founded by Sheila Heen and Douglas Stone in 1999. We welcomed Debbie Goldstein as a partner in 2012, and are now certified as a women-owned small business.

Where We Come From, Where We're Going


Triad Consulting was founded in 1999 by Sheila Heen and Doug Stone.

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Triad Consulting was founded in 1999 by Sheila Heen and Doug Stone. Longtime colleagues at the Harvard Negotiation Project (HNP), Heen and Stone sought a platform from which to bring the negotiation and difficult conversations™ approach to the real world challenges facing clients and communities.

Founded by Roger Fisher (pictured above with Doug Stone) and Bruce Patton in 1979, work at HNP has always been guided by a simple question: In the real world, what works? The goal has never been to settle questions of academic intrigue, but to develop practical theory to help professionals facing real world problems.

This philosophy yielded the block-buster Getting to Yes (Fisher, Ury, Patton) as well as the New York Times Business bestseller Difficult Conversations: How to Discuss What Matters Most (Stone, Patton, Heen), which has been translated into more than 20 languages and is a foundational text at business and law schools across the nation.  Getting it Done, by Triad consultant John Richardson, and Thanks for the Feedback, by Doug and Sheila continue the HNP tradition.

Today Doug and Sheila continue to wear two hats, teaching and writing at Harvard, while working with Triad clients on their challenges operating around the globe.  Partner Debbie Goldstein and colleagues Gillien Todd, Stevenson Carlebach and Linda Netsch also teach Negotiation at Harvard.  John Richardson teaches at MIT’s Sloan School of Business, Rob Ricigliano founded the Peace Studies Program at the University of Wisconsin, Elaine Lin, Rob Wilkinson and Stacy Lennon teach at Tufts University.  Our faculty also teach at Tufts Medical School and Georgetown Law School, and have also taught at INSEAD in France and Singapore.  Triad works to continue the HNP philosophy of rigorous thinking about cutting edge problems aimed at providing immediate help to leaders and practitioners.

With extensive experience with global corporations, nonprofit organizations, and international conflict, Triad has become one of the leading corporate education and capacity-building firms in the world.


Triad is part of two important alliances that bring depth and breadth to our work.

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In addition to our partnerships with clients, Triad is part of two important alliances that bring depth and breadth to our work.

Cambridge Alliance

The Cambridge Alliance is a partnership between Triad and CMPartners, long-time colleagues who bring negotiation and conflict management capabilities to clients around the world. With partners in New York, Washington DC, Singapore, Bahrain, and Burundi, CMP adds expertise and international reach to Triad’s network.




Duke Corporate Education

Duke Corporate Education has been ranked the world’s #1 provider of Custom Executive Education for eleven consecutive years by the Financial Times. Triad has been partnering with Duke CE to help organizations develop their top leaders since 2001. The Triad-Duke CE partnership has become a rich source of learning, as we collaborate with faculty from all over the world to design and deliver programs on a global scale.